NETSUITE SRP FOR AN EFFECTIVE PROCESS OPTIMIZATION FOR SERVICE INDUSTRY    


NetSuite SRP (Services Resource Planning) is extensively used by service sector industry to derive satisfaction and business innovation and place that into their business systems to achieve success and business accomplishment. It is an imperative requirement on the part of a service based organization on a regular basis to assure their clients about the type of services they are offering to their clients. However, the task of managing profitability as well as resource optimization can’t be optimized unless a better process management system is not placed in between them. Here, the NetSuite services resource planning comes in between to offer a well accepted and performance deriving solution.  

THE PROBLEMS FACED BY THE PRESENT DAY SERVICE SECTOR COMPANIES 

The most prevalent problem faced by the service sector industries is disproportionate infrastructure while existing with a mix of disconnected business management systems to continue the business activities in their organizations. This leads to the business related complications like:-

  • First of all there are legacy systems severely lacking in important performance related metrics and tools like real-time visibility into financial data anytime from anywhere to effectively manage business and complex project related data.

  • The other set of problem existing there is related to stand-alone customer relationship management systems, hence, making it quite difficult and challenging to share the critical customer related data across different stake holders. It is very necessary to estimate which contracts are necessary and in pipeline and what other resources thus are required for the future work and estimation.

  • It lacks the adequate systems to manage the pressure on margins in order to reduce the revenue leakage and increase profitability.

  • More in the present day business environment there is immense requirement for integrated systems to streamline and automate systems like simplified billing, end-to-end visibility into the business processes.

How NetSuite as a Unified Cloud Based Solution Comes into the Picture?

NetSuite as a highly resource managing solution offers a plethora of services to business process optimization services for a decade. Its solutions offer flexibility, functionality and cost effectiveness to businesses to modernize and innovate to drive profits and growth. The NetSuite as a cloud based is being far easier for the companies to manage and implement with a lower total cost of ownership (TCO) with the elimination of constant, expensive hardware cost that a business keeps on incurring with the help of on-premise business solutions.

A complete ERP solution NetSuite manages the important bid-to-bill lifecycle with the help of uncompromised data visibility across all the different areas and sectors of services and operations. With all the crucial information at a place, one can improve resource utilization, revenue per consultant and further on-time delivery.

NetSuite SRP provides a comprehensive, end-to-end Services Resource Planning (SRP) solution that supports an entire services business. From Customer Relationship Management (CRM) and Professional Services Automation (PSA), to accounting/Enterprise Resource Planning (ERP), NetSuite SRP supports the complete bid-to-bill lifecycle with a powerful Software-as-a-Service (SaaS) suite.

NetSuite CRM ERP Based Features  

  • Streamline operations and drive profitability by optimizing the entire services business lifecycle.

  • Faster project completion, better resource utilization, more accurate and efficient invoices.

  • Increase visibility across your business, including forecasts, resources, projects and KPIs.

  •  Support the way your services teams work and enable productivity with any where   web and mobile access.

  •  Gain real-time, global business management and   financial consolidation.

NetSuite SRP CRM based Features 

NetSuite SRP offers a robust Customer Relationship Management (CRM) solution including Sales Force Automation (SFA), marketing automation, customer support and service and upper hand flexible customization. It is the only CRM solution that is fully integrated with the effective back office and project delivery services therefore reducing the manual entry and eliminating errors completely. NetSuite SRP ensures that a business process is working and running on the same pattern and activities offering a real-time visibility into a client lifecycle heading from lead to close and fulfillment.

  • A better solution for the customer service and support management to decrease attrition and customer care costs. 

  • Offers an effective single window for the CRM analytics and reporting for the entire set of customer information. 

  • Enables the system with an integrated quote and order management in order to seamlessly flow the finance system for better data processing and enhanced activities. 

  • It provides additional innovative features to the sales tem and marketing automation activities for the better sales performance, leads generation, nurturing and data management activities.   

  • It provides anytime, anywhere mobile access to the customers as well as support team. 

FINANCIAL MANAGEMENT AND FORECASTING

NetSuite SRP is a rich multi featured business activity that provides a comprehensive effective business financial/ERP capability driven activity that easily integrates with back-office effectively for sales and project delivery processes.  It not only has features that drive businesses beyond the traditional accounting software at the same time brings business with capabilities to make better, faster and accurate decisions. It has following unique business features and capabilities.

  • A complete financial management system speeds up closing the financial at the same time ensuring accountability and compliance.

  • It presents an integrated quote-to-order-to-cash process in order to optimize cash flow, drives sales and enhance customer satisfaction to a greater level. 

  • It is featured with efficient reporting, budgeting and planning to monitor and manage financial performance, cash management, reporting, analysis and distribution in real time.

  •  Automated revenue recognition processes and standards.

  •  Seamless billing management solution for automated billing, invoicing and time and project-based billing features. 

BUSINESS MANAGEMENT CAPABILITY FOR BUSINESSES WITH AN INTERNATIONAL EXPOSURE 

NetSuite SRP is a single, integrated solution with a great number of virtues for an entire service sector related businesses. It provides a complete round the clock view of the customer lifecycle and services.  It provides anytime, anywhere access to the different aspects of customer lifecycle including suspect to quote, order management, project delivery and beyond. NetSuite services resource planning  as a global service provider offers services like cloud business management across currencies, subsidiaries and divisions for real-time visibility, resource management and operational control.

With a good numbers of ERP and CRM features within a cloud based environment,  NetSuite SRP offers an effective and robust solution for an effective and efficient business processes.

If you want to discuss on this topic then consult our NetSuite Expert or Call- +61 480 016 233

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